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Shipping Policy

Standard Shipping Costs & Delivery Timing

Free shipping with a $59 purchase.

* THE U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands.
* Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and African countries and other countries listed in Singapore Designated Individuals and Entities.

To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China’s HeNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). 

Below are estimated shipping times for in-stock merchandise to be shipped from our warehouses. Items sent directly from the vendor may have different shipping times, which will be listed online within the product’s description.

RegionCommitment processing timeCommitment delivery timeCommitment timeframe
Continental U.S.1-3 days4-15days7-20 days
Alaska, Hawaii, Military Addresses and U.S. Territories*1-3 days7-15 days7-20 days
North America region (excluded Mexico)1-3 days7-15 days7-20 days
Europe & UK1-3 days10-20 days13-25 days
Australia, New Zealand, Chile and other regions1-3 days10-20 days13-25 days

Shipping Methods

WondrousPuzzles uses different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
Our carriers are: 4PX, Yun Express, DHL, FEDEX
The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case:
You will not incur additional shipping charges
Your shipping charge (if applicable) will be split across multiple packages when your order is shipped
Please note: Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options.
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.  

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

The above did not solve your problem? Contact us directly and we’ll be happy to help 🙂

Free Worldwide shipping

On all orders above $59

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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